Terms of Service

You are responsible for maintaining the confidentiality of your account credentials:

• • Keep your password secure and do not share it with others
• • Use a strong, unique password that you don't use elsewhere
• • Enable two-factor authentication if available
• • Immediately notify us of any unauthorized use of your account
• • Log out from your account at the end of each session on shared devices

We are not liable for any losses caused by unauthorized access to your account if you fail to safeguard your credentials.

You may only maintain one active account per person. Creating multiple accounts is prohibited, except:

• • If you close your previous account and wait 30 days before creating a new one
• • If you have written permission from HikeWise

Multiple accounts used to abuse features, circumvent restrictions, or manipulate leaderboards may result in permanent suspension of all accounts.

By posting User Content, you grant HikeWise a non-exclusive, worldwide, royalty-free, sublicensable, and transferable license to:

• • Use, copy, modify, and display your User Content
• • Distribute and make your User Content available to other users (where applicable)
• • Create derivative works for the purpose of providing and improving the Service
• • Store and backup your User Content on our servers

This license exists only to operate, promote, and improve HikeWise. We do not claim ownership of your User Content.

We reserve the right, but have no obligation, to:

• • Monitor User Content for compliance with these Terms
• • Remove or refuse to publish any User Content that violates these Terms
• • Take action against users who violate these Terms
• • Cooperate with law enforcement when required

We do not pre-screen User Content but may review reported content and take appropriate action.

While we maintain regular backups, you are responsible for maintaining your own backup copies of important User Content. We are not liable for any loss or corruption of User Content.

We grant you a limited, non-exclusive, non-transferable, revocable license to:

• • Access and use the Service for personal, non-commercial purposes
• • Download and use the mobile application on devices you own or control
• • Use the Service in accordance with these Terms

This license does not include any right to: (a) resell or make commercial use of the Service, (b) modify, reverse engineer, or create derivative works, (c) download content except as expressly permitted, or (d) use data mining or similar methods.

If you provide feedback, suggestions, or ideas about the Service ("Feedback"), you agree that:

• • We may use your Feedback without compensation or attribution
• • You grant us all rights, title, and interest in the Feedback
• • Feedback is provided voluntarily and is not confidential
• • We have no obligation to implement or respond to Feedback

"HikeWise," the HikeWise logo, "Nora," and other marks are trademarks of HikeWise. You may not use our trademarks without prior written permission, except as necessary to identify HikeWise as the source of the Service.

Premium subscriptions are billed in advance on a recurring basis:

• • Monthly: Billed every month until canceled
• • Annual: Billed once per year (discounted rate)

Payment is processed through Apple App Store, Google Play, or Stripe (for web). Pricing is displayed in your local currency and may vary by region.

Subscriptions automatically renew unless you cancel at least 24 hours before the end of the current billing period. You will be charged for the renewal within 24 hours prior to the end of the current period.

To cancel, go to your account settings or manage subscriptions through your app store account. Cancellation takes effect at the end of the current billing period.

Refunds are handled according to the platform where you purchased:

• Apple App Store: Managed by Apple's refund policy. Request refunds through Apple.
• Google Play: Managed by Google's refund policy. Request refunds through Google Play.
• Web (Stripe): We offer a 7-day money-back guarantee for first-time subscribers. Contact support@hikewise.app within 7 days of purchase.

Partial refunds for unused portions of subscription periods are not available.

We may change subscription prices at any time. Price changes for existing subscribers will take effect at the start of the next billing cycle after notice is provided. We will notify you at least 30 days before any price increase.

All prices are exclusive of applicable taxes unless stated otherwise. You are responsible for paying all taxes associated with your subscription, including VAT, GST, or sales tax.

We may suspend or terminate your account immediately, without prior notice or liability, if:

• • You violate these Terms or our Acceptable Use Policy
• • You engage in conduct harmful to other users or the Service
• • You fail to pay subscription fees
• • Your account is inactive for more than 12 months
• • We are required to do so by law or legal process
• • We decide to discontinue the Service

Upon termination of your account:

• • Your right to use the Service ceases immediately
• • Your subscription is canceled (no refunds for partial periods)
• • We may delete your User Content and account data
• • Some provisions of these Terms will survive termination

Surviving provisions include: intellectual property rights, disclaimer of warranties, limitation of liability, indemnification, and dispute resolution.

If your account is suspended (not deleted), you may request reactivation by contacting support and resolving the issue that led to suspension. We reserve the right to deny reactivation.

If we cannot resolve a dispute informally, you and HikeWise agree to resolve disputes through binding arbitration, rather than in court, except:

• • Disputes that qualify for small claims court
• • Claims for injunctive or equitable relief for intellectual property infringement

Arbitration will be conducted under the rules of the American Arbitration Association (AAA). The arbitrator's decision is final and binding, and judgment may be entered in any court of competent jurisdiction.

You waive the right to participate in class action lawsuits or class-wide arbitration. All disputes must be brought in your individual capacity, not as a plaintiff or class member in any purported class or representative proceeding.

HikeWise will pay all arbitration filing fees and costs for claims under $10,000. For claims over $10,000, fees are allocated according to AAA rules. Each party bears their own attorneys' fees unless awarded by the arbitrator.

You may opt out of arbitration within 30 days of first accepting these Terms by sending written notice to legal@hikewise.app. Include your name, address, and clear statement that you wish to opt out of arbitration.